Home Products Contact Support

 

Laceytech provides technical support and user documentation for most Coresma products, CC8000, Quarterback, FOCS, Phazer, Nemo. Coresma products are no longer in production.  Most configuration problems can be identified remotely. Troubleshooting requires some basic information. 

  • Configuration and initial setup
  • Software Version Upgrades
  • Identification of server, router and other network problems
  • On site Support
  • 7/24 Service Contracts 
  • Hourly rates
Click button to purchase Initial Incident Troubleshooting - $100

Cable Modem Termination Systems

Quarterback CMTS - DOCSIS 

CC8000 CMTS - DOCSIS

  • Software support
  • User Guides / Manual
  • Version Upgrades
  • Upstream Modules available
  • Hardware repair and support is available

Nemo - Proprietary

  • Support is very limited
  • Call to discuss DOCSIS upgrade strategies

Return to top   Home • Products • Contact • Support

Management Systems

FOCS (Web based)

  • Configuration, Installation, Repair
  • User Guides / Manual
  • Version upgrades to 1.0.16.47
  • CMTS version upgrades may be required

FOCS (Client/Server based)

  • No support available
  • Need to upgrade to web based
  • Some Nemo versions cannot upgrade

Net Hotel

  • No support available

Return to top   Home • Products • Contact • Support

Cable Modems

CM6011

CM6000 Phazer Modems - DOCSIS

  • Blue and Silver
  • No support or drivers available

Nemo - Proprietary

  • Very limited hardware repair
  • Call to discuss DOCSIS upgrade strategies

Return to top   Home • Products • Contact • Support

Troubleshooting - Basic Requirements

Click button to purchase Initial Incident Troubleshooting - $100

Starting Point

  • What has changed in the system?
  • Modems registered?
  • CPE ping IPs ? URLs?
  • Bad routes? ARP tables?
  • SNR? CNR?
  • Packet errors on Ethernet, MAC, Transmit, Receive Interfaces?
  • RF levels? Balanced cable plant, upstream and downstream? Swept?

IP Connectivity

  • Telnet access
  • Firewall access
  • User names and passwords

Console / Server Connectivity

  • Serial Connection to CMTS / Router
  • Remote access to console - Radmin, Terminal Server, VNC

Return to top   Home • Products • Contact • Support